These are the best US airports, according to JD Power’s 2022 rankings – The Points Guy

Are you traveling to Minneapolis? Tampa? Indianapolis? If so, you’re in luck – airports in these cities ranked highest in terms of customer satisfaction.

Minneapolis St. Paul International Airport (MSP), Tampa International Airport (TPA) and Indianapolis International Airport (IND) have the highest ratings for customer satisfaction in their respective categories, according to market research firm JD Power.

Want more airline news? Subscribe to TPG’s free bi-weekly aviation newsletter.

Subscribe to our daily newsletter

In the “Mega” category, Minneapolis ranked first with a score of 800 on a 1,000-point scale. Last year’s winner, Miami International Airport (MIA), dropped to ninth with a score of 770. San Francisco International Airport (SFO) took second place, while Detroit Metropolitan Wayne Airport (DTW) and New York John F. Kennedy International Airport (JFK) took the second place. tied for third place.

Newark Liberty International Airport (EWR) came at the bottom of the list of “huge” airports, coming in at 19th place with a score of 719.

Among the “large” airports, Tampa ranked first, followed by John Wayne Airport (SNA) in Orange County, California, and Dallas Love Field (DAL). Louis Armstrong New Orleans International Airport (MSY) – the 2021 award winner in the “Large” category – ranked fourth.

Indianapolis ranked first in customer satisfaction in the “Medium” category, followed by Pittsburgh International Airport (PIT). Jacksonville International Airport (JAX) and Southwest Florida International Airport (RSW) were ranked third.

RELATED: 10 Lessons Summer 2022 Taught Us Air Travel Meltdowns

JD Power’s methodology for rating airports is based on six factors: terminal facilities, arrival and departure from the airport, baggage claim, security screening, check-in/check-in baggage, and food and beverage and retail options.

The company defined “mega” airports as those that handle 33 million or more passengers per year. “Big” airports have 10 to 32.9 million passengers a year, and “medium” airports have 4.5 to 9.9 million passengers a year, according to the company. The rankings are based on 26,529 completed questionnaires from residents of the United States and Canada who have traveled through at least one US or Canadian airport in the past 30 days.

However, the past year of travel has not been rosy.

JD Power found that in a year marred by flight cancellations and delays with higher rates of travel, customer satisfaction with airports across the country has generally declined.

“In some ways, this is a return to normal as large crowds at airports tend to make travelers more disoriented,” Michael Taylor, J.D. Power’s chief travel intelligence, said in a statement. “But in cases where parking lots are overcapacity, gates are parking room only and restaurants and bars aren’t even open to offer some relief, it’s clear that increased capacity at airports cannot come soon enough.”

On top of limited flight options and crowded airports, other issues such as inflation and limited parking spaces at airports have negatively impacted travelers. Nearly a quarter (24%) of customers surveyed said they didn’t buy food at the airport because it was too expensive, JD Power found.

Related Topics: Which Airports and Airlines Use TSA PreCheck?

As for parking, 14% of travelers surveyed said they found the fares too expensive. Satisfaction with parking also decreased by 45 points in 2022 due to limited availability.

Here is the full list of airport ratings, broken down into ‘Mega’, ‘Large’ and ‘Medium’ categories from JD Power:

Airports “Mega”

1. Minneapolis St.. Paul International Airport (MSP) – 800.

2. San Francisco International Airport (SFO) – 796.

3. (Tie) Detroit Metropolitan Wayne Airport (DTW) – 791.

3. (Tie) John F Kennedy International Airport (JFK) – 791.

5. Harry Reed International Airport (LAS) – 790.

6. Orlando International Airport (MCO) – 786.

7. Hartsfield-Jackson Atlanta International Airport (ATL) – 782.

8. Dallas-Fort Worth International Airport (DFW) – 778.

9. Miami International Airport (MIA) – 770.

Average piece: 769.

10. Charlotte Douglas International Airport (CLT) – 768.

11. Phoenix Sky Harbor International Airport (PHX) – 765.

12. (Tie) Fort Lauderdale Hollywood International Airport (FLL) 764.

12. (Tie) Seattle-Tacoma International Airport (SEA) – 764.

13. Denver International Airport (DEN) – 759.

14. George Bush International Airport (IAH) – 758.

15. Toronto Pearson Airport (YYZ) – 755.

16. Boston Logan International Airport (BOS) – 754.

17. Los Angeles International Airport (LAX) – 753.

18. O’Hare International Airport (ORD) – 751.

19. Newark Liberty International Airport (EWR) – 719.

‘big’ airports

1. Tampa International Airport (TPA) – 846.

2. John Wayne Airport (SNA) – 826.

3. Dallas Love Field (DAL) – 825.

4. (Tie) Louis Armstrong New Orleans International Airport (MSY) – 813.

4. (Tie) Raleigh-Durham International Airport (RDU) – 813.

6. Salt Lake City International Airport (SLC) – 804.

7. (Tie) Portland International Airport (PDX) – 803.

7. (Tie) William P. Hobby Airport (HOU) – 803.

9. San Antonio International Airport (SAT) – 802.

10. Sacramento International Airport (SMF) – 798.

11. Vancouver International Airport (YVR) – 794.

12. Nashville International Airport (USA) – 790.

13. Dulles International Airport (IAD) – 789.

14. San Diego International Airport (SAN) – 787.

15. Austin Bergstrom International Airport (AUS) – 785.

16. Baltimore/Washington International Thurgood Marshall Airport (BWI) – 784.

Sector average: 784.

17. Calgary International Airport (YYC) – 780.

18. Auckland International Airport (OAK) – 773.

19. Ronald Reagan Washington National Airport (DCA) – 771.

20. Midway International Airport (MDW) – 770.

21. San Jose International Airport (SJC) – 768.

22. Montreal-Trudeau International Airport (YUL) – 766.

23. St. Louis Lambert International Airport (BLV) – 765.

24- LaGuardia Airport (LGA) – 761.

25. Kansas City International Airport (MCI) – 760.

26. Daniel K. Inouye International Airport (HNL) – 758.

27. Philadelphia International Airport – 729.

“Medium” airports

1. Indianapolis International Airport (IND) – 842.

2. Pittsburgh International Airport (PIT) – 839.

3. (Tie) Jacksonville International Airport (JAX)-826.

3. (Tie) Southwest Florida International Airport (RSW) – 826.

5. Milwaukee Mitchell International Airport (MKE) – 824.

6. Albuquerque International Sunport (ABQ) – 819.

7. Palm Beach International Airport (PBI) – 816.

8. Ontario International Airport (ONT) – 813.

9. Buffalo Niagara International Airport (BUF) – 809.

Sector average: 807.

10. Ottawa International Airport (YOW) – 806.

11. John Glenn Columbus International Airport (CMH) – 803.

12. Edmonton International Airport (YEG) – 799.

13. Cincinnati/Northern Kentucky International Airport (CVG) – 793.

14. Eppley Airport (OMA) – 791.

15. Bradley International Airport (BDL) – 789.

15. Cleveland Hopkins International Airport (CLE) – 780.

16. Kahului Airport (OGG) – 767.

17. Hollywood Burbank Airport (BUR) – 763.

#airports #Powers #rankings #Points #Guy

Leave a Comment

Your email address will not be published.