Take-Two is definitely not having a good time. next Massive leak this weekend GTA VIthat it awful week Keep up with the new news that 2K game support services have been hackedPhishing emails are now sent to customers.
By posting to the official 2K Support Twitter account, 2K explained that its help desk system had been hacked, and that the invader had stolen a whole bunch of customer emails. It says it “has realized that an unauthorized third party has unlawfully gained access to the credentials of one of our suppliers to the help desk platform that 2K uses to provide support to our customers.”
The Twitter statement continues, “The unauthorized party sent a message to certain players containing a malicious link. Please do not open any emails or click on any links you receive from your 2K Games support account.” (their focus).
This is a very disastrous problem for 2K. Usually when a network intrusion is detected, companies can determine that even if email addresses are accessed, they can reassure and hash passwords, not access credit card information, etc. But here, it is clear that the attacker was able to physically use 2K systems to contact customers from the official account, thus bypassing any of the usual spam filters or logical nonsense detectors a person might have.
2K removed their offline “support portal” while trying to figure out what happened, and that’s not a great look, especially in a week NBA 2K23release. The statement says, “We will issue a notification when you can resume interaction with official 2K Helpdesk emails,” which is…not a foolproof method. First, it gives the impression that there may be a time when it is safe to click on a previously unread email, and second, it rarely reaches people who received the email, who weren’t lucky enough to notice the tweet (or read the press coverage).
Meanwhile, those with open tickets were told, at the time of writing, that 2K “has no estimates on when to receive a response,” with a somewhat cynical suggestion that they “stay tuned by email.”
Read more: NBA 2K23: Kotaku Review
For those who believe they have already fallen for a phishing scam, 2K recommends that people reset all passwords, enable multi-factor authentication (but avoid text-based verification!), lock down their computers with antivirus software, and Check your account settings to see if any forwarding rules have been added or changed in your personal email accounts.
There is another cause for concern when you notice it A customer realized a potential hack About ten hours before the release of the statement, but it was done procrastinating by the official account. The original customer response Roughly nine hours before the hack was confirmed, saying, “At this point, it’s very clear that you guys were hacked about support-related things.. really make a statement before the damage was too great.”
Many of the responses to the statement come from hated customers, who claim to have lost their accounts or seen money removed from their games. More people have clicked on links in emails, but now they don’t know if they have caused any harm to their devices or accounts, and they are not getting clear answers.
A lot of the scam emails appear to be signed by “Shikhar A”, and contain a link to a .zip file, allegedly a new version of 2K Launcher. It’s a safe bet to say you don’t want to download that, if you receive such an email.
We reached out to 2K to request more details about the attack, and to ask why it took so long to send out the warning, but despite the potential usefulness of the answers to their customers, we were quickly told, “We do not then comment on 2K social media posts related to the topic.” .
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